Reputation and Community Operations Specialist

📋 Description

• Track reviews, ratings and community discussions about Eneba, and respond where it has the most
• Identify the factors behind changes in public sentiment and present clear, evidence-based findings
• Escalate and resolve recurring issues: Raise recurring issues with Support, Product and other
• Engage with the community: Take part in community spaces as a genuine, recognisable presence.
• Report on and improve public ratings: Contribute to regular reporting and, over time, take

🎯 Requirements

• Less than a year of hands-on experience taking part in and/or growing online communities on
• Excellent written English and the ability to handle customers with clear, empathetic and
• A structured, organised approach to work, with strong ownership, a proactive mindset, and the
• Curiosity about what drives customer sentiment, and confidence interpreting data trends
• Flexibility and adaptability to work in a shift-based schedule, including occasional late evenings

🎁 Benefits

• Opportunity to help scale a unique product
• Various bonus systems: performance-based, referral, additional paid leave, personal learning budget
• Paid volunteering opportunities
• Work location of your choice: office, remote, opportunity to work and travel
• Personal and professional growth at an exponential rate supported by well-defined feedback and