RESEA Lead

📋 Description

• Perform RESEA frontline functions as necessary to assist with backfilling open positions or
• Provide coaching to RESEA staff to assist with meeting performance and quality
• Assist (hands-on and technical) staff to address needs and resolve issues
• Problem-solve difficult situations on behalf of customers and staff utilizing Extreme Customer
• Work with Business Manager to ensure coverage of all needed functions
• Participate in TWC and Board training sessions/meetings to identify service delivery shifts

🎯 Requirements

• Bachelor's Degree from an accredited college or university or equivalent experience.
• At least two years of progressive Workforce Service experience required with at least one year of
• Requires working knowledge of all applicable local Workforce Service programs and the Work in Texas
• Familiarity with applicable federal, state and local laws and regulations required.
• Experience in training and coaching/mentoring strongly preferred.
• Basic computer literacy including ability to use the Internet and Microsoft Office products.