Resident Experience Manager

📋 Description

• Proactively engage with residents to address urgent or sensitive questions and concerns via phone
• Draft thorough and empathetic responses to non-urgent matters within the resident portal, utilizing
• Manage resident requests from initiation to completion using our internal case management system
• Review case records and draft comprehensive case summaries to provide context and clarity to all
• Monitor productivity metrics to ensure service levels consistently meet or exceed expectations
• Test new features and functionalities, providing feedback to the product development team

🎯 Requirements

• 3+ years of experience in the real estate or property management industry, overseeing daily
• Ability and desire to cultivate relationships, deescalate tough situations, and negotiate creative
• General understanding of leasing, property management, and real estate investing principles
• Excellent verbal and written communication skills; utilization of proper grammar, spelling, and tone
• Experience managing budgets, manipulating spreadsheets, and generating financial reports
• Tech proficiency with Google applications, workflow engines or project management tools, and mobile

🎁 Benefits

• Generous PTO Policy
• 12 Paid Holidays
• Volunteer Time Off
• Paid Parental Leave
• 401k Program
• Wellness and home office/cell phone subsidies