Resident Relations Manager - Elevate Apartment Homes

📋 Description

• Respond to and manage resident complaints and/or service issues at the Shared Service Center and
• Support residents during the move-out process, which may include notice to vacate and resident
• Manage resident lease renewal process including finalizing renewal leases with the resident via
• Monitors resident retention.
• Assist residents with any need
• Help residents pay their rent online

🎯 Requirements

• Strong customer service/ Retail/ Hospitality/ Restaurant or Sales background, with ability to
• 2 years customer service experience in a fast-paced service environment (ie, property management
• Ability to provide exceptional customer service to address the needs of current and future
• Flexible schedule with availability to work during our office hours (hours may include weekends and
• Reliable transportation.
• Proficient in reading, writing, and speaking English.

🎁 Benefits

• Paid time off including vacation, sick time, and 14 holidays.
• Medical, dental, vision, and life insurance options, HSA/FSA plans, short and long-term disability
• An Apartment Benefit option is available to live on-site at the community you are working
• 401(k) plan with up to 6% employer match.
• Paid parental leave of up to 16 weeks.
• Tuition assistance program and up to 100% reimbursement for job-related certifications and licenses.