Resident Relations Manager - Elevate Apartment Homes

📋 Description

• Respond to and manage resident complaints and/or service issues
• Manage resident lease renewal process including finalizing renewal leases via phone and internet
• Support residents during move-out process, including notice to vacate and resident transfers
• Monitor resident retention
• Complete move-in and move-out inspections
• Coordinate and plan resident functions

🎯 Requirements

• 2 years customer service experience in a fast-paced service environment (property management
• Strong customer service/retail/hospitality/restaurant or sales background, with ability to
• Ability to provide exceptional customer service
• Flexible schedule, availability to work weekends and varying hours
• Reliable transportation
• Proficient in reading, writing, and speaking English

🎁 Benefits

• Expected base pay rate of $23.00 - $29.00 per hour + monthly lease renewal commissions
• 25% rent discount at any AIR community
• Paid time off including vacation, sick time, and 14 holidays
• Medical, dental, vision, life insurance options, HSA/FSA plans
• Short and long-term disability paid by the company
• Option to live on-site at the community