Resident Relations Specialist

📋 Description

• Manage the release renewal process: generate offers, prepare lease documents, finalize paperwork.
• Process Notices to Vacate and ensure accurate documentation.
• Support onsite teams by handling resident inquiries and inbox requests.
• Assist with post move-out processes and ensure internal compliance.
• Maintain accurate records and resolve data discrepancies.
• Collaborate with community teams to deliver a seamless resident experience.

🎯 Requirements

• 1–3 years of customer service, admin, or operations experience.
• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Comfortable learning new systems and data entry.
• Professional communicator (written and verbal).
• Property management experience is a plus.

🎁 Benefits

• Paid time off including vacation, sick time, and 14 holidays.
• Medical, dental, vision, and life insurance options, + HSA/FSA plans, short and long-term disability.
• 25% Rent Discount at AIR communities.
• 401(k) plan with up to 6% employer contribution.
• Paid parental leave of up to 16 weeks.
• Tuition assistance and up to 100% reimbursement for job-related certifications and licenses.