Resident Relations Specialist - Brizo Apartments

📋 Description

• Respond to and manage resident complaints and/or service issues at the Shared Service Center and
• Support residents during the move-out process, which may include notice to vacate and resident
• Manage resident lease renewal process including finalizing renewal leases with the resident via
• Monitors resident retention.
• Assist residents with any need
• Help residents pay their rent online

🎯 Requirements

• Goal-Driven and Delight in going above and beyond to provide a great customer service experience
• Adaptable to Fast Pace and Shifting Priorities
• Nimble problem-solver
• Collaborative Team Player
• Strong customer service/ Retail/ Hospitality/ Restaurant or Sales background, with ability to
• 2 years customer service experience in a fast-paced service environment (ie, property management

🎁 Benefits

• Paid time off including vacation, sick time, and 14 holidays.
• Medical, dental, vision, and life insurance options, HSA/FSA plans, short and long-term disability
• 25% Rent Discount at any AIR community (a rental application is required, and certain exclusions
• 401(k) plan with up to 6% employer contribution.
• Paid parental leave of up to 16 weeks.
• Tuition assistance program and up to 100% reimbursement for job-related certifications and licenses.