Resident Relations Specialist - Milano Lakes

📋 Description

• Respond to and manage resident complaints and service issues.
• Manage resident lease renewals via phone and internet.
• Monitor resident retention and renewal progress.
• Help residents pay rent online and manage move-ins/outs.
• Complete move-in/move-out inspections and register vehicles.
• Coordinate and plan resident events and communications.

🎯 Requirements

• Bi-lingual.
• Strong customer service/retail/hospitality/sales background with sales goals.
• 2 years customer service in a fast-paced environment (property mgmt, hospitality, retail).
• Ability to provide exceptional customer service to residents.
• A reliable mode of transportation.
• Ability to read, write, and speak English.

🎁 Benefits

• Paid time off including vacation, sick time, and 14 holidays.
• Medical, dental, vision, and life insurance; HSA/FSA; short and long-term disability.
• 25% Rent Discount at any AIR community.
• 401(k) plan with up to 6% employer match.
• Paid parental leave of up to 16 weeks.
• Tuition assistance and up to 100% reimbursement for job-related certifications/licenses.