Resident Relations Specialist - Preston Reserve

📋 Description

• Manage the resident lease renewal process
• Support resident retention efforts
• Respond to and resolve resident concerns, complaints, and service-related issues
• Assist residents throughout their lifecycle, including move-ins, move-outs, transfers, rent
• Enter and monitor service requests and provide updates regarding work order status
• Communicate community updates, policies, and important information to residents

🎯 Requirements

• 2+ years customer service experience in a fast-paced environment such as property management
• Proven ability to build relationships, resolve concerns, and deliver exceptional customer service
• Experience meeting goals and managing multiple priorities while maintaining attention to detail
• Strong verbal and written communication skills
• Flexible schedule with availability to work during office hours, including weekends as needed
• Reliable transportation

🎁 Benefits

• Competitive compensation: expected base pay of $21.00 - $22.00 per hour plus monthly lease renewal
• 25% rent discount at any AIR community with option to live onsite
• Possible Extended Time Off to enjoy a Winter Break after peak season
• Paid time off including vacation, sick time, and 14 holidays
• Medical, dental, vision, and life insurance options, HSA/FSA plans, disability paid by company
• 401(k) plan with employer contribution