Resident Relations Specialist - Preston Reserve

📋 Description

• Manage the resident lease renewal process, including communicating renewal options and finalizing
• Support resident retention efforts by building strong resident relationships and delivering
• Respond to and resolve resident concerns, complaints, and service-related issues while coordinating
• Assist residents throughout their lifecycle, including move-ins, move-outs, transfers, rent
• Enter and monitor service requests and provide updates regarding work order status.
• Communicate community updates, policies, and important information to residents.

🎯 Requirements

• 2+ years of customer service experience in a fast-paced environment such as property management
• Proven ability to build relationships, resolve concerns, and deliver exceptional customer service.
• Experience meeting goals and managing multiple priorities while maintaining attention to detail.
• Strong verbal and written communication skills.
• Flexible schedule with availability to work during office hours, including weekends as needed.
• Reliable transportation.

🎁 Benefits

• Expected base pay of $21.00 - $22.00 per hour + Monthly Lease Renewal Commissions.
• 25% Rent Discount at any AIR community.
• Option to live onsite with zero commute or at a nearby AIR community.
• Possible Extended Time Off (depending on business need) to enjoy a Winter Break after peak season
• Paid time off including vacation, sick time, and 14 holidays.
• Medical, dental, vision, and life insurance options, HSA/FSA plans, short and long-term disability