Respond to and manage resident complaints and service issues at the Shared Service Center
Support residents during move-out process
Manage resident lease renewal process
Monitor resident retention
Assist residents with any needs
Help residents pay rent online

🎯 Requirements

Bi-lingual
Strong customer service/Retail/Hospitality/Restaurant or Sales background
2 years customer service experience in fast-paced environment
Ability to provide exceptional customer service
Reliable mode of transportation
Ability to read, write, speak English

🎁 Benefits

Base pay rate in line with skills and experience
Extended time-off with benefits during slower parts of the year
25% Rent Discount at any AIR community
Paid time off including vacation, sick time, and 14 holidays
Medical, dental, vision, and life insurance options, HSA/FSA plans, short and long-term disability
25% Rent Discount at any AIR community

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