Resident Relations Specialist - The Willows Ashley Park

📋 Description

• Respond to and resolve resident concerns, complaints, and service-related issues
• Support residents through move-outs, transfers, and notices to vacate
• Manage the lease renewal process and maximize renewal opportunities
• Monitor resident satisfaction and retention
• Assist residents with community-related needs and requests
• Help residents navigate online rent payments and account questions

🎯 Requirements

• 2+ years of experience in customer service, hospitality, property management, retail, restaurant
• Proven ability to build relationships, resolve concerns, and deliver outstanding customer
• Experience working toward performance goals, retention goals, sales goals, or customer satisfaction
• Strong organizational skills with the ability to manage multiple priorities simultaneously
• Confidence communicating with residents in person, over the phone, and through written communication
• Proficiency with technology and the ability to learn property management and customer service

🎁 Benefits

• Paid time off including vacation, sick time, and 14 holidays
• Medical, dental, vision, and life insurance options
• HSA/FSA plans
• Short and long-term disability paid by the company
• 25% Rent Discount at any AIR community
• 401(k) plan with up to 6% employer match