Resident Support Lead

📋 Description

• Supports renewal and notice-to-vacate operations across AIR’s portfolio.
• Serves as SME and escalation point for renewal questions and resident concerns.
• Provides day-to-day operational support to onsite and central teams.
• Uses Entrata to generate renewals and manage lease documents.
• Handles renewal documentation, notices to vacate, and account accuracy.
• Maintains data integrity and supports operational initiatives.

🎯 Requirements

• High School Diploma or equivalent; minimum 3 years related experience.
• Strong knowledge of property management systems (Entrata preferred).
• Proven renewals, resident communication, and retention experience.
• Excellent customer service, communication, and problem-solving skills.
• Ability to manage a workload and portfolio while supporting the team.
• Attention to detail and strong organizational skills.

🎁 Benefits

• Paid time off including vacation, sick time, and 14 holidays.
• Medical, dental, vision, life insurance, and disability coverage.
• 25% rent discount at AIR communities.
• 401(k) with up to 6% employer contribution.
• Paid parental leave up to 16 weeks.
• Tuition reimbursement for job-related certifications and licenses.