Responsable de la prestation de services

📋 Description

• Lead the day-to-day delivery of SAP Application Management Services, ensuring compliance with SLAs
• Serve as the primary point of contact for clients regarding service performance, escalations
• Coordinate cross-functional technical, functional, and infrastructure teams to ensure efficient
• Monitor, analyze, and report on KPIs, service quality metrics, and operational performance to
• Facilitate service reviews, governance meetings, and stakeholder communications while maintaining
• Support service transitions, onboarding, and stabilization for new clients or expanded engagements.

🎯 Requirements

• Proven experience managing SAP Application Management Services (AMS) or SAP service delivery within
• Strong understanding of SAP support operations, including incident, problem, change, and request
• Ability to build trusted client relationships and communicate effectively with business and
• Experience managing service governance, operational reporting, SLA monitoring, and KPI tracking.
• Ability to coordinate multiple teams and priorities in a fast-paced, customer-focused delivery
• Strong organizational, analytical, problem-solving, and escalation management skills.

🎁 Benefits

• Competitive compensation package above market standards.
• Flexible work arrangements, including remote work and occasional international opportunities.
• Comprehensive benefits package, including healthcare coverage and retirement plans.
• Modern, collaborative, innovative work environment.
• Open culture valuing teamwork, knowledge sharing, and feedback.
• Ongoing learning and professional development with structured career growth.