Response and Resolution Engineer II

📋 Description

• Resolve technical issues quickly to keep employees productive.
• Provide hands-on IT support across hardware, software, and systems.
• Develop and maintain AI-driven automations to improve service desk efficiency.
• Apply technical judgment, clear communication, and proactive problem-solving.

🎯 Requirements

• Troubleshoot hardware and software across workstations and enterprise systems.
• Provide remote support and system configuration across multiple office locations.
• Analyze systems, programs, and applications to identify root causes.
• Follow SOPs and document new troubleshooting paths.
• Manage user accounts, device imaging, and system configuration.
• Maintain hardware and asset inventory records.

🎁 Benefits

• Competitive benefits package including medical/dental/vision.
• Unlimited earning potential.
• 401(k) with company match.
• Paid time off.
• Fun, high-energy environment.