Retail Customer Care and Sales Associate

📋 Description

• Provide service information, answer questions, and resolve client issues for North American
• Identify client needs and build relationships to ensure satisfaction.
• Maintain records of interactions and process customer accounts.
• Handle inbound contacts via phone, chat, and email with accuracy and efficiency.
• Meet personal sales targets and call handling quotas.
• Follow guidelines, escalate issues when needed, and seek first-contact resolutions when possible.

🎯 Requirements

• A minimum of 4 CXC/GCE subjects including English and a numeric subject, or a U.S. high school
• Valid government-issued ID, TRN and NIS card (not expired).
• Flexible availability to work any day and weekend/public holidays; onsite training/work possible.
• Customer service experience is an asset; strong problem solving and communication skills required.
• Proficient multitasking, high attention to detail, and ability to navigate multiple systems.
• Typing speed of at least 35 WPM with high accuracy; basic PC and Microsoft Office skills.

🎁 Benefits

• Onsite employment with full-time schedule.
• Opportunity to participate in a fast-paced, customer-centric environment.