Retail Customer Care Associate

📋 Description

• Large e-Commerce Furniture Marketplace seeking candidate that will act as a liaison, provide
• Respond to inquiries, maintain high customer satisfaction, and meet service standards.
• Inbound phone, chats, and emails to assist customers with returns, deliveries, order status

🎯 Requirements

• A minimum of 4 CXC/GCE subjects including English; US high school diploma or GED accepted.
• Must have a valid government ID, TRN and NIS card.
• Flexible availability; ability to train/work onsite; weekend/Public Holidays shifts.
• Experience in customer service is an asset; strong problem solving and empathy required.
• Excellent verbal and written communication; able to navigate CRM tools; high attention to detail.
• Ability to multitask across multiple systems; strong typing skills (min 35 wpm, 80% accuracy).

🎁 Benefits

• Onsite role with regular full-time schedule
• Competitive benefits typical for the Jamaica site