Retail Customer Service Manager role in Ladbrokes & Coral shops.
Deliver top customer service and maintain shop standards daily.
Report to Shop Manager and be part of the Shop team building relationships.
Offer product demos and assist customers with betting terminals.
Handle customer complaints with empathy and problem-solving.
Typical rota is 30 hours across varied shifts; shifts may include long opening/closing and evenings.

🎯 Requirements

18 years of age or over to work in betting shops.
Experience in a customer-facing setting.
Confidence working with customers in person.
Familiarity with cash handling and payment transactions.

🎁 Benefits

Pension scheme and annual ShareSave.
Discounts with retailers.
Healthcare and wellbeing support.
Development opportunities.

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