Retail Customer Service and Sales Associate

📋 Description

• Inbound Sales Associate engages with customers via phone, chat, or email.
• Listen, understand needs, and provide relevant solutions to close sales.
• Guide customers from inquiry to purchase in a fast-paced contact center.
• Meet and exceed sales targets and KPIs; upsell when appropriate.
• Maintain accurate CRM records and collaborate across teams.
• Stay updated on product knowledge, promotions, and industry trends.

🎯 Requirements

• Consultative Selling: ask probing questions and tailor solutions.
• Active Listening: understand customer message and needs.
• Problem Solving: provide effective, relevant solutions.
• Needs Analysis: uncover stated and unstated needs.
• Product/Service Knowledge: articulate features and benefits clearly.
• Closing Skills: guide conversations toward purchase decisions.

🎁 Benefits

• Competitive compensation with incentives and shift differentials.
• Paid training, health and life insurance, vacation, and sick leave.
• Onsite facilities and transportation support; career development opportunities.