Retail Customer Service Associate - Contract Opportunity

📋 Description

• Identify and assess clients’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits
• Keep records of customer interactions, process customer accounts and file documents

🎯 Requirements

• Must be at least 18 years or older.
• Minimum of 3 subjects inclusive of English (CXC/CSEC, City & Guilds, GCE, SSC, JSCE, NCTVET
• Must be able to pass a criminal background check.
• Must have flexible availability to work any day and any assigned shift weekly (Weekends and Public
• Must successfully pass English Language written assessments.
• Consistency in performance and an "I can and will win attitude".

🎁 Benefits

• Competitive compensation packages inclusive of base pay, incentives, over-time and shift
• Annual merit increase based on performance.
• Paid Training.
• Discounts for several corporate and retail partners for services and products once Sutherland ID is
• Excellent training and supervisory support - to help you feel comfortable servicing our customers.
• Competitive Salary with attractive and attainable PBI structure.