Retail Customer Service Associate - UK Market

📋 Description

• Provide services information and resolve client issues for North American-based customers.
• Build relationships with customer accounts via phone, chat, and email.
• Handle returns, replacements, delivery, order status and product availability questions.
• Meet personal and call handling targets while maintaining customer satisfaction.
• Maintain accurate records and follow company procedures and policies.
• Demonstrate reliability and handle high volumes of contacts in a fast-paced environment.

🎯 Requirements

• Minimum age 18 with required education credentials; pass criminal background check.
• Flexible availability, including weekends and public holidays.
• Excellent written and verbal English communication; proficient in CRM tools and basic Office apps.
• Ability to multitask across multiple systems while providing empathetic, solution-focused service.
• Experience in customer service is an asset; strong problem-solving and prioritization skills.

🎁 Benefits

• Competitive compensation package with incentives and shift differentials.
• Paid training, vacation, sick leave, health and life insurance.
• Onsite amenities including lunch concessionaire and transportation support.
• Career development and recognition programs.