Retail Customer Service Manager

📋 Description

• Manage a team of Retail Customer Service Agents, Team Leads, and Shift Managers.
• Provide coaching, feedback, and career development for your team.
• Lead recruitment, onboarding, and promotions for customer service roles.
• Monitor daily ops to meet service levels and KPIs across channels.
• Collaborate with Product, Risk, Payments, and Compliance to resolve escalations.
• Support the launch of new betting products and tech across retail locations.

🎯 Requirements

• At least 1 year experience in a similar customer service or sportsbook role.
• Advanced English (C1) and native Brazilian Portuguese (PT-BR).
• Tech-savvy with strong computer literacy and MS Office.
• Understand customer service principles and handle high-volume inquiries.
• Results-driven, organized, and a confident communicator.
• Thrives in fast-paced environments with multitasking and prioritization.

🎁 Benefits

• A supportive and collaborative team environment.
• Opportunities for professional growth and development.
• A commitment to innovation and excellence.
• A diverse and inclusive workplace where everyone is welcome.
• Comprehensive benefits and competitive compensation.