Retail Customer Service Manager

📋 Description

• Deliver outstanding customer service in betting shops.
• Drive safer gambling while serving customers in-person.
• Take bets on different sports and events; manage cash transactions.
• Demonstrate products and betting terminals to customers.
• Handle complaints with empathy and problem-solving.
• Work towards targets and maintain high shop standards.

🎯 Requirements

• 18 years or older to work in betting shops.
• Experience in a customer-facing role.
• Confidence working with customers in person.
• Familiarity with cash handling and payment transactions.

🎁 Benefits

• Overtime optional (subject to availability).
• pension scheme and annual ShareSave.
• Discounts with retailers; healthcare and wellbeing support.
• Development opportunities and inclusive working environment.