Entain plc

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Retail Customer Service Manager

Customer Support

Added

4 days ago

Location

🇬🇧 London

Type

Full time

Salary

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Related skills

customer service retail team leadership cash handling shift scheduling

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📋 Description

Lead customer service in Ladbrokes & Coral shops
Support Shop Manager and shop team
Deliver excellent service and maintain standards
Encourage repeat customers and safer gambling practices
Handle shop opening/closing and shift patterns
Meet defined targets and maintain high shop standards

🎯 Requirements

18 years or older
Experience in a customer-facing role
Confident with customers in person
Cash handling and payment transactions familiarity

🎁 Benefits

Overtime optional subject to availability
Pension and ShareSave
Retail discounts and healthcare support
Development opportunities and inclusive culture

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