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Entain plc

Retail Customer Service Manager

On site
Customer Support
Added
6 days ago
Location
Type
Full time
Salary
Salary not provided
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Related skills

customer service team leadership cash handling store operations safer_gambling

📋 Description

  • Deliver outstanding customer service in a retail betting shop environment.
  • Lead shop team and drive standards daily.
  • Process customer transactions including cash handling.
  • Encourage safer gambling and staff to promote responsible play.
  • Open or close the shop and maintain high shop standards.
  • Work patterns: typical rota around 30 hours, with variety of shifts.

🎯 Requirements

  • You must be 18+ to work in betting shops.
  • Experience in customer-facing roles and handling cash.
  • Confidence working with customers in person.

🎁 Benefits

  • Overtime optional, Pension and ShareSave.
  • Retail discounts and healthcare support.
  • Development opportunities and inclusive culture.
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