Retail Customer Service Manager

📋 Description

• Manage a team of Retail Customer Service Agents, Team Leads, and Shift Managers across retail
• Provide coaching, performance feedback, and career development opportunities to help your team grow.
• Lead recruitment, onboarding, and promotion processes for customer service roles.
• Monitor daily operations to ensure service levels and KPIs are consistently met across all support
• Collaborate with Product, Risk, Payments, and Compliance teams to resolve escalations and improve
• Support the launch of new betting products and technologies across retail locations.

🎯 Requirements

• Have at least 1 year of experience in a similar role, ideally within a customer service or
• Speak advanced English (C1) and native-level Brazilian Portuguese (PT-BR).
• Are tech-savvy, with strong computer literacy and proficiency in MS Office tools.
• Understand customer service principles and know how to manage high-volume inquiries with
• Are results-driven, organized, and a confident communicator with strong presentation skills.
• Thrive in fast-paced environments, with excellent multitasking and prioritization abilities.

🎁 Benefits

• A supportive and collaborative team environment.
• Opportunities for professional growth and development.
• A commitment to innovation and excellence.
• A diverse and inclusive workplace where everyone is welcome.
• Comprehensive benefits and competitive compensation.