Retail Customer Success Manager

📋 Description

• Act as senior relationship owner for key retail clients, managing executive-level engagement
• Identify and engage senior stakeholders, build client relationships and identify sales opportunities
• Lead onboarding and transformation processes
• Lead Quarterly Business Reviews (QBR/Thought Leadership) and Top to Top client reviews
• Drive client satisfaction through structured NPS programs and proactive service governance
• Collaborate with cross-functional teams to ensure best-in-class delivery

🎯 Requirements

• 5-8 years of experience in CPG, retail, market research, or analytics-driven roles
• Strong experience managing regional/global retail accounts
• Deep expertise in analytics solutions (POS, Panel or SA&I)
• Proven track record in senior stakeholder management and complex client leadership
• Strong consultative mindset and strategic problem-solving skills
• Demonstrated success in revenue growth and client expansion

🎁 Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)
• Diversity, Equity, and Inclusion commitment