Retail Store IT Helpdesk Support I

📋 Description

• Diagnose and resolve an average of 40 support tickets a week, helping store managers troubleshoot
• Set up user accounts, manage permissions across Windows and Google Workspace (Gmail, groups, 2FA)
• Guide non-technical store staff through cable checks, router/modem power cycles, and remote switch
• Travel a few times a year (typically 2–3 short trips) to provide on-site support for new store
• Participate in a scheduled emergency on-call rotation (roughly once a month) to solve high-priority

🎯 Requirements

• Solid familiarity with Windows OS, Google Workspace, basic networking (routers, modems, PoE
• Comfort troubleshooting desktops (Dell/Apple), receipt printers, barcode scanners, and payment PIN
• Ability to explain technical fixes in simple, easy-to-understand language over the phone to busy
• Familiarity with and dedication to uphold PCI Compliance to ensure the privacy and protection of
• Willingness to work in office, store, or warehouse environments, the ability to lift and move
• 1-2 years of IT helpdesk or retail technology support environment or recent IT graduate with strong