Retention Coordinator

📋 Description

• Lead a Global Retention Squad to manage weekly rituals and performance in English.
• Own churn prevention cases by addressing root causes with right retention levers.
• Drive win-back actions to reactivate churned or paused accounts.
• Support expansion by onboarding new locations into contracts.
• Reinforce value proposition through structured, value-led conversations.
• Manage secondary overflow and renegotiation when backlog is clear.

🎯 Requirements

• A People Leader with Global Experience coordinating teams in global or cross-cultural structures.
• Fluent in English for daily writing, presenting, escalating, and team calls.
• Experienced retention, success, or account management professional.
• Direct, empathetic communicator who can handle hard conversations and recover contracts.
• Commercial thinker aware of churn financial impacts and value framing.
• Systems user comfortable with Salesforce and Jira (or equivalents).

🎁 Benefits

• WELLHUB: Free Gold+ membership with gym access and wellness resources.
• WELLZ: Emotional wellbeing program with therapy sessions and on‑demand content.
• HEALTHCARE: Health, dental, and life insurance.
• FLEXIBLE WORK: Hybrid and remote options with home office setup support.
• FLEXIBLE SCHEDULE: Time zone aligned schedules with leaders.
• PAID TIME OFF: Vacation after 6 months plus additional days per year.