Retention Lead

📋 Description

• Lead a Global Retention Squad: weekly rituals, 1:1s, reports, and escalations in English
• Own Churn Prevention: engage with at-risk partners to keep them active
• Drive Win-back Actions: reactivate churned or paused accounts
• Support Expansion: onboard new locations into contracts
• Reinforce Value Proposition: re-educate disengaged partners
• Manage Secondary Overflow: handle renegotiation when backlog clears

🎯 Requirements

• People Leader with global experience
• Fluent in English
• Retention or success professional background
• Direct, empathetic communicator
• Commercial thinker
• Systems user: Salesforce/Jira

🎁 Benefits

• Flexible benefits program
• Healthcare and wellbeing resources
• Paid time off and parental leave
• Hybrid/remote options
• Career growth opportunities
• Culture focused on wellbeing and collaboration