Retention Manager

📋 Description

• The Customer Retention Manager is responsible for reducing churn, improving customer health, and
• Partners with Renewals, Customer Success, Customer Engagement, Competitive Intelligence, and
• Provides renewal objection handling expertise to navigate downsells, downgrades, and pricing

🎯 Requirements

• 8+ years in Renewals, Customer Success, Account Management, or Customer Operations (SaaS preferred).
• Strong analytical and commercial acumen with experience handling pricing, TCO, ROI, and competitive
• Ability to influence cross-functional teams and lead risk discussions with executive stakeholders.
• Experience with Salesforce, Gainsight/CS platforms, and BI tools like Tableau, Power BI, or Looker.
• Strong communication, negotiation, and conflict-resolution skills.

🎁 Benefits

• Commitment to inclusion and equal opportunity for all employees.
• Structured programs for retention, enablement, and escalation workflows.
• Access to training and enablement resources to strengthen Renewals capabilities.