Retention Specialist

📋 Description

• Own retention program for non-managed accounts.
• Handle churn requests and investigate risks.
• Apply retention playbooks and recovery plans.
• Run scalable outbound interventions to protect recurring revenue.
• Use data, persuasion, automation, and AI tools to improve win-back outcomes.
• Follow cases to a clear resolution and learnings.

🎯 Requirements

• 2+ years in customer care, onboarding, engagement, retention.
• Hospitality background with hotel ops and revenue systems.
• Outbound engagement and objection handling experience.
• Hands-on with Gainsight, Intercom, Salesforce.
• Self-starter with autonomous, proactive mindset.
• Analytical, problem-solving, troubleshooting skills for churn risk.

🎁 Benefits

• Flexible remote or office options.
• Flexible time off to manage work life balance.
• Wellbeing benefits including health-related subsidies.
• Payflow app for earned salary in advance.
• Career development through workshops and training.
• Referral bonuses.