Retention Specialist

📋 Description

• Provide professional assistance to members on a variety of topics including account access, billing
• Utilize expert-level product knowledge to engage and educate members on the value of IDIQ's
• Practice active listening and empathetic communication to fully understand member concerns and
• Apply effective de-escalation strategies to manage and resolve escalated or emotionally charged
• Identify opportunities to enhance member satisfaction by offering customized service packages and
• Manage a high volume of incoming and outgoing calls while simultaneously navigating internal

🎯 Requirements

• Minimum of two years’ experience working in a high-volume call center environment providing
• Experience in handling high call volumes while maintaining excellent customer service and accuracy
• Familiarity with credit reporting services or related industries is a plus
• Technically adept with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and experienced in
• Strong telephonic and electronic communication skills and etiquette
• Advanced problem-solving skills

🎁 Benefits

• Medical: 100% of base benefits for employees and 50% for dependents
• Dental: 50% of base benefits for employees and dependents
• Vision: 50% of base benefits for employees and dependents
• $25,000 company paid life insurance
• Short-term disability
• Long-term disability