Returns & Claims Associate

📋 Description

• Register, review, and resolve customer and partner claims across categories: logistics, service quality, billing, and orders.
• Ensure fair, timely, and policy-aligned claim resolution with clear documentation.
• Coordinate with warehouses and internal teams to align returns and claims processes.
• Track claims to meet SLAs and drive process improvements.
• Serve as the single point of contact for claim topics and escalate when needed.
• Balance customer satisfaction with contractual and business requirements.

🎯 Requirements

• Languages: French and English (oral and written) required.
• 2-3+ years in claims management, operations, or disputes.
• Strong analytical and problem-solving skills.
• High attention to detail and structured work style.
• Ability to manage multiple claim types and priorities.
• Clear written and verbal communication skills.

🎁 Benefits

• Remote work flexibility.
• Company-provided laptop and tools.
• Language learning support – improve or learn new languages.
• Collaborative and supportive team environment.
• Professional growth and development opportunities, including training.
• Corporate events and team-building activities.