Manage customer and partner claims across logistics, billing, and product issues.
Coordinate returns with warehouses and partners; track status.
Ensure fair, timely, policy-compliant resolution with documentation.
Act as single point of contact for all claim topics; coordinate with internal teams.
Drive claims to resolution within SLAs; update systems and records.
Analyze claims data to identify trends and drive improvements.

🎯 Requirements

Excellent Spanish language skills (written and spoken)
Excellent Italian language skills (written and spoken)
Excellent English language skills (written and spoken)
2-3+ years in claims management, operations, or disputes
Strong analytical and problem-solving skills
High attention to detail and structured working style

🎁 Benefits

Remote work flexibility
Company-provided laptop and tools
Language learning support
Collaborative and supportive team environment
Professional growth and development opportunities

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