Returns & Claims Associate

📋 Description

• Register, review, and resolve customer and partner claims across multiple categories.
• Manage logistics issues, service quality disputes, billing and product claims, and contract exceptions.
• Ensure fair, timely, policy-compliant resolution with strong documentation.
• Collaborate with internal teams and partners to drive returns and claims processes.
• Track claim status and drive improvements in processes and SLAs.
• Maintain high standards of data accuracy and process rigor.

🎯 Requirements

• Spanish language skills (written and spoken) required.
• Italian language skills (written and spoken) required.
• English language skills (written and spoken) required.
• 2-3+ years experience in claims management or related fields.
• Strong analytical and problem-solving skills.
• High attention to detail and a structured working style.

🎁 Benefits

• Remote work flexibility
• Company-provided laptop and tools to set you up for success
• Language learning support – improve or learn new languages
• Collaborative and supportive team environment
• Professional growth and development opportunities, including training and skill enhancement
• Corporate events and team-building activities