Returns Manager, EU

📋 Description

• Build and maintain returns volume forecasting models across UK and EU markets
• Translate forecasts into staffing, processing capacity, and warehouse space plans
• Monitor returns rate trends and flag volume shifts
• Oversee timely, accurate refund processing in line with UK and EU consumer rights regulations
• Audit warehouse/QRC staff on grading standards and quality checks
• Partner with customer service and finance to resolve refund discrepancies and disputes

🎯 Requirements

• 5–8+ years managing returns or reverse logistics operations
• Experience building returns forecasting and capacity planning models
• Understanding of UK and EU consumer rights, refund, and distance-selling regulations
• Experience designing or managing returns fraud detection and prevention programs
• Track record reducing logistics-driven returns
• Experience managing return resale, refurbishment, or liquidation channels

🎁 Benefits

• Mission-driven team reshaping retail
• Tackle meaningful challenges
• Contribute to a more sustainable, accessible future
• Equal employment opportunities
• Reasonable accommodations for qualified individuals with disabilities
• Background check required