Revenue Operations Lead

📋 Description

• Own the RevOps systems roadmap. Define priorities, make build/buy/defer tradeoffs, and align
• Lead complex, cross-functional programs (system migrations, integrations, automation initiatives)
• Build and maintain the dashboards, reporting, and analytics that measure customer satisfaction
• Develop account-level reporting that shows how tools and workflows are actually being used, where
• Package complex usage and performance data into decision-ready insights, and translate that
• Serve as the technical owner of core GTM tooling, including Gainsight, designing scalable

🎯 Requirements

• Gainsight Certification - Level 2 (required baseline)
• Data model: Matrix Data Architecture, MDA objects, Data Designer, Rules Engine
• Health scorecards, playbooks, CTAs, and Success Plans — designed and configured from scratch
• Journey Orchestrator programs, surveys, and email templates
• Reports and dashboards built for CS leadership and exec consumption
• Salesforce ↔ Gainsight integration and data sync management

🎁 Benefits

• Medical / Dental / Vision / Disability / Life Insurance
• High Deductible Health Plan with Health Savings Account (HSA) option
• Flexible Spending Account (FSA)
• Access to coaches and therapists through Modern Health's platform
• Flexible Time Off
• Company-wide Collective Pause Days