Revenue Operations Manager

📋 Description

• Being the go-to operational and analytical resource for the Solutions & Services team, supporting day-to-day operational requirements including reporting, analysis, integrations and troubleshooting.
• Working with Solutions leaders to develop best-practice processes, and ensuring that data collection across the operation is accurate.
• Designing and maintaining engagement tracking frameworks that make it easy to record, monitor, and report on solutions activity, ranging from pilots and template builds to custom video delivery and more.
• Building and maintaining automation workflows using tools such as Zapier or Workato to reduce manual data entry, enforce process consistency, and connect systems across the RevOps stack.
• Owning and administering the core tech stack supporting the team, with Salesforce as the primary system of record and Planhat as the Customer Success platform.
• Building and maintaining capacity planning models that give Solutions leaders visibility into team workload, utilisation, and bandwidth against incoming demand, supporting hiring and prioritisation decisions.

🎯 Requirements

• Minimum of 3 years of experience in a Revenue Operations, Business Operations, or Commercial Operations role, ideally within a fast-growing SaaS business.
• Hands-on Salesforce experience: you understand objects, fields, reports, and ideally flows or other automation features.
• Experience with automation tooling (Zapier, Workato, or similar) and comfort designing multi-step workflows that connect systems across the RevOps stack.
• SQL proficiency: able to write and structure queries independently to answer business questions and validate data.
• Demonstrated ability to design reportable, repeatable processes and translate them into documented standards that teams can follow.
• Experience building dashboards and operational reports for non-technical stakeholders, including Solutions or CS leadership.