Revenues and Benefits Assessor

📋 Description

• Role can be Office Hybrid or Remote, subject to location.
• Experience in Revenues processing and Telephony; Civica/NEC systems.
• Process Housing and Council Tax changes per procedures and KPI targets.
• Deal directly with customers via letter, email and phone to ensure service delivery.
• Coach and mentor junior staff; share best practice with team.
• Maintain knowledge via publications, briefings and external training.

🎯 Requirements

• Experience using NEC, Academy, or IBS (Civica) Systems.
• Proven problem solving skills.
• Strong customer service and communication skills.
• Working knowledge of Housing Benefits and Council Tax.
• Delivers under pressure with a flexible approach.
• IT competent.

🎁 Benefits

• Private Medical Cover funded by NEC (option to add family members).
• 25 days paid holiday with the option to buy/sell.
• 4 x basic salary life assurance cover funded by NEC.
• Group Pension Plan with employer contributions up to 8.5%.
• Flexible benefits to suit individual needs.
• Employee assistance programme.