Revenues and Benefits Assessors - 12months FTC

📋 Description

• Deal with customers via letter, email and phone to ensure service delivery.
• Meet deadlines with minimum supervision.
• Maintain workload per RTI and Subsidy rules.
• Coach and mentor junior staff/colleagues.
• Share best practices and lead update sessions with the team.
• Keep knowledge up to date through publications and training.

🎯 Requirements

• Experience using Northgate / Academy / IBS (Civica) systems
• Proven problem solving skills
• Good customer service and communication skills
• Working knowledge of Housing Benefits / Council Tax
• IT competent
• Self-motivated

🎁 Benefits

• Private Medical Cover funded by NEC
• 25 days paid holiday (buy/sell)
• Life assurance 4x basic salary
• Pension plan with employer contributions up to 8.5%
• Flexible benefits to suit your needs
• Employee assistance programme