Revenues and Benefits Assessors

📋 Description

• Deal with customers via letter, email and phone to meet service standards
• Meet deadlines with minimum support
• Complete high workload in line with KPI indicators
• Coach and mentor junior staff
• Share best practices and lead update sessions to wider team
• Maintain up-to-date knowledge via publications and training

🎯 Requirements

• Proven problem solving skills
• Good customer service and communication skills
• Working knowledge of Housing Benefits / Council Tax
• Delivers under pressure with a flexible approach to work
• IT competent
• Self-motivated

🎁 Benefits

• Above-average pension scheme
• Private medical cover for employees
• 25 days holiday (+ buy/sell option)
• Life assurance of 4x salary
• Pension contributions up to 8.5%
• Flexible benefits and LinkedIn Learning access