Revenues Support Consultant (Council Tax and NDR)

📋 Description

• Provide technical assistance, application support, usage advice and guidance to NEC customers
• Demonstrate good in depth knowledge of application environments with an ability to pick up
• Understand the contractual commitments in place with customers and ensure incidents/problems are
• Translate customer requirements to provide workarounds and fixes to a wide range of customer
• Identify and develop opportunities for revenue generation through provision of additional services

🎯 Requirements

• Extensive knowledge of Revenues and Benefits software
• Good knowledge of Business Rates/Council Tax, and/or System Administration
• Ability to recognise and prioritise urgent calls
• Ability to manage an issue to conclusion, co-ordinating the skills of additional resources, or past
• Experience of working for/with the Public Sector Good customer relationship skills

🎁 Benefits

• Single Private Medical Cover (option for family cover at additional cost)
• 25 days paid holiday (includes 3 company nominated days) with option to buy/sell up to 5 days
• 4 x basic salary life assurance over
• Group Pension Plan with fantastic employer contributions
• Tax efficient flexible benefits such as cycle to work scheme
• Competitive salary