📋 Description
- Building, maintaining and improving dashboards for leadership decisions.
- Configuring and improving Salesforce to keep CRM clean and fit for purpose.
- Analysing pipeline, renewals, retention and commercial performance.
- Improving data quality across Salesforce, HubSpot and Planhat.
- Partnering with Sales, Marketing, CS and Finance to improve processes.
- Testing new automations and AI-powered workflows for the commercial teams.
This is a hands-on, individual contributor role building dashboards and solving problems.
This isn't about producing reports for the sake of it; it's about helping the business answer questions like: Why is NRR changing? Where are we losing customers? What's driving pipeline conversion?
If you're looking for a strategic leadership role, this probably isn't the right fit. If you enjoy rolling up your sleeves and improving how things work, you'll likely love it here.
🎯 Requirements
- You've already worked in RevOps, Sales Ops or Business Ops within a B2B SaaS.
- You're confident using Salesforce (reporting, dashboards and basic configuration).
- You have experience with SaaS metrics such as NRR, GRR, churn and pipeline velocity.
- You're naturally curious, enjoy solving problems and love improving processes.
- It would be great if you have experience with SQL, BI tools, Planhat (or similar CRM) or AI automation.
- Most importantly, you enjoy building, improving and learning.
🎁 Benefits
- Great Place to Work-certified; development fund to support goals.
- Bi-weekly coaching with Sanctus for mental health.
- 25 days holiday plus UK bank holidays, up to 32 days total.
- 3 months of fully-paid time off to welcome new arrivals.
- Energetic, sociable team culture that loves what we do.
Remotely
