RevOps Lead

📋 Description

• Optimizing call performance: Own how members convert across AI-driven calls and human phone calls
• Coaching agents: Test what actually moves conversion and feed findings back to human agents and the
• Sequencing hand-offs: Decide where AI calls hand off to a person and where a person hands off to
• Building funnel dashboards: Maintain the end-to-end view of the demand funnel — lead to approved to
• Closing reporting gaps: Surface stage-by-stage conversion, drop-off, and velocity without
• Driving retention outreach: Partner with Member Success to flag churn-risk changes and behavioral

🎯 Requirements

• RevOps background: 5+ years in revenue operations, sales operations, growth operations, or funnel
• AI fluency: A strong AI toolkit used daily to build reporting, analyze calls, draft and test
• Analytical rigor: Fluency in SQL or a BI tool such as Hex, Mode, or Looker, with comfort tying
• Funnel instinct: Real operating experience with lead routing, calling operations, script and
• Cross-team coordination: Ability to hold many channels at once — from AI callers to affiliates to
• Strong communication: Excellent English communication skills to work daily with US-based teams and