Risk Management Lead

📋 Description

• Review study specifications, protocols, test strategies, and other study deliverables to confirm
• Partner with all relevant groups to strengthen, enhance, and drive more effective risk assessments
• Serve as a hands-on lead, directly conducting reviews, risk assessments, issue analysis, and
• Develop and maintain risk management frameworks, policies, and procedures for Customer Support
• Identify operational, service, compliance, data privacy, and customer experience risks.
• Provide expert input to support risk register and mitigation plans.

🎯 Requirements

• 5+ years of experience in Customer Support, Operations, Risk Management, Quality, Compliance, or
• Mandatory – IRT/RTSM Experience: Direct, recent, and hands-on experience in the clinical trials
• Experience managing operational risks within customer-facing organizations.
• Strong background in incident management, escalation management, and process improvement.
• Experience working in SaaS, Pharma, Healthcare, Technology, Life Sciences, or similar regulated
• Bachelor's degree in Business, Operations, Risk Management, Information Technology, or a related