Risk Management Lead

📋 Description

• Review study specifications, clinical protocols, test strategies, and study deliverables to verify
• Lead and enhance risk assessment activities throughout the study lifecycle, working with
• Develop, maintain, and improve risk management frameworks, policies, procedures, and controls for
• Identify and evaluate operational, service delivery, compliance, data privacy, information
• Maintain risk registers and mitigation plans, monitor Key Risk Indicators (KRIs), and recommend
• Lead root cause analysis for major customer escalations, recurring issues, critical incidents, and

🎯 Requirements

• At least 5 years of experience in Customer Support, Operations, Risk Management, Quality
• Mandatory: Recent, hands-on experience with production IRT/RTSM systems in the clinical trials
• Demonstrated experience managing customer-impacting risks, critical issues, and operational
• Experience assessing and managing operational risks in customer-facing organizations, including
• A solid understanding of clinical trial operations, IRT/RTSM workflows, system controls
• A bachelor's degree in Business, Operations, Risk Management, Information Technology, or a related

🎁 Benefits

• Remote working arrangement from India.
• Full-time opportunity focused on risk management within clinical trial technology and customer
• Opportunity to contribute to the reliability and quality of systems that support clinical trial
• Cross-functional collaboration with Customer Support, Operations, Engineering, and other specialist
• Scope to influence risk management practices, incident response, and continuous improvement
• Opportunity to apply and expand expertise in regulated technology environments, operational risk