Risk Operations Associate, Partner Risk Operations (CDMX)

📋 Description

• Execute and improve operational programs to meet partner and regulatory requirements.
• Investigate partner and merchant activity; make informed decisions; own cases end-to-end.
• Serve as SME for assigned risk processes and liaise between partners and Stripe merchants.
• Maintain regular cross-functional communication and lead working sessions as needed.
• Identify gaps in systems/policies and drive practical improvements.
• Participate in business reviews and leverage AI-assisted workflows to improve quality, speed, and

🎯 Requirements

• 1.5+ years in risk operations, fraud prevention, investigations, disputes, or related roles.
• Advanced conversational English; all interviews in English.
• Strong verbal/written communication and documentation skills.
• Proven investigative capability across multiple information sources and evidence assessment.
• Strong critical-thinking and ownership; ability to work autonomously in ambiguity.
• Willingness to work 100% in-office at Stripe’s Mexico City office.