Risk Operations Manager

📋 Description

• Recruit, manage, coach, and develop a team of in-office Risk Operations Associates
• Guide your team to handle risk-related user escalations and support internal teams with complex
• Drive strong operational delivery and process improvement helping to maintain risk detection
• Build a great culture and ensure team members are happy, effective, and growing in their career
• Set clear goals and direction, and provide regular feedback on team members’ performance
• Be data-driven in your analysis of performance, and in your decision making

🎯 Requirements

• At least 5+ years of direct people management experience, either in a risk or operations function
• Ability to partner effectively with internal globally distributed stakeholders
• Operational background including new process launches / improvements and service delivery
• Problem-solving skills and comfort operating without clear guidelines
• Skill and credibility doing the core work of a user facing team with a high bar for quality, and a
• Excellent written and verbal communication skills in both English and Spanish