Risk Operations Specialist

📋 Description

• Handle frontline fraud decisioning to support ongoing business needs
• Manage escalations related to risk decisioning via cross-functional collaboration
• Complete Zendesk tickets and communications with end users, internal escalations, partnerships or live payments
• Reach out to customers by phone for account recovery
• Contribute to projects and drive new initiatives with the squad

🎯 Requirements

• 1+ years in risk, customer experience, or payment operations, fintech preferred
• 1+ years experience with Zendesk
• Available to work 10am–7pm MST, Mon–Fri
• Experience maintaining personal and team KPIs for capacity and quality
• Excellent interpersonal, collaboration and communication skills
• Proactive problem-solving and a strong team player

🎁 Benefits

• Medical, dental, vision plans with 100% coverage, FSA and HSA
• 401K matching and stock options
• Wellness program supporting financial, physical, emotional, social, and community health
• Time Off: vacation, sick days, holidays, parental leave and wedding days
• Office culture: Remote work in Colorado with site-level social events and in-person sessions
• Growth and development: workshops, mentorship programs, and team building